Comprehensive Guide to configuring Teams Environment for Hello Door Intercom Integration
Call Queue Setup for Intercom button Procedure: Create a [...]
Issue : “Disable Windows Updates”
Please perform the below steps : Stop and disable the “Windows Update” service in the Windows “Services” app. STOP the “Windows Update Medic Service”...
Configuring Skype4Business Login Credentials
When configuring your HelloDoor device, you need to assign it a SkypeForBusiness user. This is done in the settings.xml file in the tag. You need to specify 3 fields: username, windowsusername, password
Download Latest HelloPorta Version
To download the latest HelloPorta Version, Kindly click Here. If any further guidance is required we would be happy to assist, kindly contact us at support@hellodoor.info.
Videocall to multiple Teams users
It is possible to send a call to a Teams Call Queue or Auto Attendant to distribute the call from HelloDoor/HelloLisa to multiple people, but unfortunately Microsoft does not support video on Call Queues. So you will loose the video part of the communication in this case.
Download Latest HelloLisa Version
To download the latest HelloLisa Version, Kindly click Here. You can also check the administrative manual of HelloLisa. Click Here. If any further guidance is required we would be happy to assist, kindly contact us at support@hellodoor.info.
HelloLisa videocalls to Teams users
Call from HelloLisa Virtual Reception to Teams User1. User1 can choose to accept the incoming call as a videocall (camera icon) or as a voicecall (phone icon). When a videocall was selected, both sides will see each other’s videostream.
Troobleshooting HelloDoor controlling an IP Relay
HelloDoor can control an IP-relay, and this relay can open a door, gate, or control about any device which can be activated from a simple switch. For this to work, the whole setup of the HelloDoor, IP relay and networking needs to work. Rather than setting everything up and keep your fingers crossed, here is a step by step procedure to do a clean installation, or to troubleshoot one that’s not working.
Process to Create Dummy User in MS Teams
Login to MS Teams Admin Portal Go to Users -> Manage Users -> Select the Dummy user that is created. Click on EDIT under Account tab -> Assign a phone number(any 10 digit) :: show in below screenshot. 3. Now click on Voice tab to set the call answering rule. 4. Voice-> Call answering rules
O365 License for Dummy User
To make the dummy user work we need to assign COMMON AREA PHONE License. Common area phones are associated with a user account that’s assigned a Microsoft Common Area Phone license. The Common Area Phone subscription license includes a license for Microsoft Teams and a Teams Phone Standard add-on license.