Steps to Configure IP Relay

Quick start guide for the IP Relay (setup of the required Fixed IP address on the IP Relay):

We recommend to change the Setup password for the IP Relay so it is different from the factory default.

By default, there is no password required by the IP Relay to receive instructions from HelloDoor (defined in the settings.xml configuration file under <webservice>). As this is not safe, we also recommend to configure and require a Control password.

The Setup and the Control passwords should not be the same.

Password settings instructions (Passwords may be up to 10 characters):

  • Go to http://x.x.x.x/setup.html (where x.x.x.x is the IP address of the IP Relay device).
  • Go to Password
  • Change the Setup Password: this is the password needed for configuration tasks on the IP Relay (when going to http://x.x.x.x/setup.html)
  • Enable (select “Yes”) and change the Control Password: this is the password used by HelloDoor to send instructions to the IP Relay.

This password is used in the settings.xml file on the HelloDoor device:

<webservice url=”http://admin:password@x.x.x.x/state.xml?relayState=2″></webservice>

  • Click on Submit
  • Make sure to remember or write down the passwords given.

Complete User manual with technical details regarding the IP Relay:

Steps that need perform in settings.xml


The webservice defines access to the IP Relay for opening a lock remotely.

URL: this defines the instruction-url sent to the IP Relay (eg: http://x.x.x.x/state.xml?relayState=2), where x.x.x.x needs to be replaced by the actual IP address of the IP Relay.

Note: the “relayState=2” part of this string is case-sensitive, it needs to appear exactly as written here.

It is recommended to protect the IP-Relay access with a password. In that case the URL becomes like this: http://admin:password@x.x.x.x/state.xml?relayState=2.


Specify the different commands that can be given by a user to open the door in the IM (Chat) window.


In case if you have any query or face any problem kindly reach us at We will get back to you as soon as possible.
By |2023-10-13T10:12:19+00:00October 12, 2023|


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