PoE+ TroubleShooting
FAQIssue: PoE not providing enough power to charge the HelloDoor [...]
Issue : “Disable Windows Updates”
Please perform the below steps : Stop and disable the “Windows Update” service in the Windows “Services” app. STOP the “Windows Update Medic Service”...
Process to Create Dummy User in MS Teams
Login to MS Teams Admin Portal Go to Users -> Manage Users -> Select the Dummy user that is created. Click on EDIT under Account tab -> Assign a phone number(any 10 digit) :: show in below screenshot. 3. Now click on Voice tab to set the call answering rule. 4. Voice-> Call answering rules
O365 License for Dummy User
To make the dummy user work we need to assign COMMON AREA PHONE License. Common area phones are associated with a user account that’s assigned a Microsoft Common Area Phone license. The Common Area Phone subscription license includes a license for Microsoft Teams and a Teams Phone Standard add-on license.
Teams External Access
A HelloPorta/HelloLisa device comes preconfigured with an account from the HelloDoor.net domain. The call will initiate from the hosted account configured in the device and it can talk with your Teams user via External Access (Federation). There are two possible setups :: Open Federation & Closed Federation.
Process of Installing and Configuring of HelloPorta Demo Device
Feature of HelloPorta: Voice AND video: speak to your visitors if they ring and see them in your Skype for Business or Teams client. Open your door remotely with a simple chat message (this needs the optional Door opener IP Relay hardware). Install Skype for Business Basic.
Process of Installing and Configuring of HelloLisa Demo Device
Feature Of HelloLisa : HelloLisa plays visitor Welcome video. On the touchscreen, visitor can call “Reception” to reach the person in charge of welcoming visitors, or they can do a Directory-lookup to call the person they are visiting directly. Two way Voice AND video: speak to your visitors if they ring and see