PoE+ TroubleShooting
FAQIssue: PoE not providing enough power to charge the HelloDoor [...]
Issue : “Disable Windows Updates”
Please perform the below steps : Stop and disable the “Windows Update” service in the Windows “Services” app. STOP the “Windows Update Medic Service”...
Videocall to multiple Teams users
It is possible to send a call to a Teams Call Queue or Auto Attendant to distribute the call from HelloDoor/HelloLisa to multiple people, but unfortunately Microsoft does not support video on Call Queues. So you will loose the video part of the communication in this case.
Troobleshooting HelloDoor controlling an IP Relay
HelloDoor can control an IP-relay, and this relay can open a door, gate, or control about any device which can be activated from a simple switch. For this to work, the whole setup of the HelloDoor, IP relay and networking needs to work. Rather than setting everything up and keep your fingers crossed, here is a step by step procedure to do a clean installation, or to troubleshoot one that’s not working.
Process to Create Dummy User in MS Teams
Login to MS Teams Admin Portal Go to Users -> Manage Users -> Select the Dummy user that is created. Click on EDIT under Account tab -> Assign a phone number(any 10 digit) :: show in below screenshot. 3. Now click on Voice tab to set the call answering rule. 4. Voice-> Call answering rules
Teams External Access
A HelloPorta/HelloLisa device comes preconfigured with an account from the HelloDoor.net domain. The call will initiate from the hosted account configured in the device and it can talk with your Teams user via External Access (Federation). There are two possible setups :: Open Federation & Closed Federation.