FAQ
Videocall to multiple Teams users

Resources » FAQ » Videocall to multiple Teams users

It is possible to send a call to a Teams Call Queue or Auto Attendant to distribute the call from HelloDoor/HelloLisa to multiple people, but unfortunately Microsoft does not support video on Call Queues. So you will loose the video part of the communication in this case.

When you want a HelloDoor/HelloLisa videocall to go to multiple users simultaneously, with video, we propose the following setup:

Create an extra “dummy” Teams user in your environment, with the Forwarding function active (Simultaneous ring to the “Call group”). Send the HelloPorta/HelloLisa calls to this “dummy” account. Wen a call comes in, all users in the “Call group” of this dummy account will be then called and the first user that answers will get the call with video. Also the dooropener-functionality will work for any user that answers the call.

To configure:

Create a new Teams account in your environment

Log in to Teams with the newly created account.

Go to “… Settings” at the top-right of your Teams Client and select “Calls”.

For the “Forward my calls” option to appear, the “dummy” Teams user needs to be licensed for telephony (Office 365).

Then you need to select “Forward my calls” and “Forward to: Call Group”. Add all group members that need to receive the call to this Call Group. Then log out of the Teams client.

On HelloDoor/HelloLisa, configure a button to call the above “dummy” account (see admin manual).

With this config, pushing the doorbell button will ring a group with a videocall. The first person that answers the call gets the videocall from the visitor that is standing in front of HelloDoor/HelloLisa device.

By |2023-04-20T19:24:57+00:00avril 20, 2023|

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