This article describes the procedure of HelloDoor Intercom for Microsoft Teams solution Service Setup.

To get the detailed guide with screenshot, please Click Here.

For any further assistance, please write us at “Support2n@hellodoor.info”.

You can also leave a comment below with your Name & Email Address, our support representative will contact you as early as possible.

The Surface Go in HelloPorta needs 24W power in order to operate, so our Gigabit PoE+ Splitter needs to receive this.  Check if the server does not provide this, then need to install a small PoE+ switch as shown in the below image :

If the Cisco switch doesn’t deliver the PoE+ power we need, then by applying a command on the Cisco to force the Power Delivery to PoE+ for the specific port: 

SW#sh version | i IOS

Cisco IOS Software, C2960X Software (C2960X-UNIVERSALK9-M), Version 15.2(2)E7, RELEASE SOFTWARE (fc3)

 SW(config-if)#power inline ?

  auto        Automatically detect and power inline devices

  consumption  Configure the inline device consumption

  never        Never apply inline power

  police      Police the power drawn on the port

  port        Configure Port Power Level

  static      High priority inline power interface

SW(config-if)#power inline consumption ?

  <4000-30000>  milli-watts

 SW(config-if)#power inline static ?

  max  Maximum power allowed on this interface

  <cr>

 SW(config-if)#power inline static max ?

  <4000-30000>  milli-watts

 In general, the static value is configured to maximum value and it is permanent (But it can fail if the Switch doesn’t have enough energy), In this case, not exist analyzing of consumption by hours, days, etc. This configured has high priority

 About the consumption value, it is configured based in an estimation (because the CDP protocol can do an automatic adjustment), for that reason it is optional and it doesn’t have high priority.

Learn more on Configuring Power Over Ethernet : (Click Here)

In case if you have any query or face any problem kindly reach us at support@hellodoor.info. We will get back to you as soon as possible.

Quick start guide for the IP Relay (setup of the required Fixed IP address on the IP Relay):

https://www.controlbyweb.com/webrelay/webrelay_qsg.pdf

We recommend to change the Setup password for the IP Relay so it is different from the factory default.

By default, there is no password required by the IP Relay to receive instructions from HelloDoor (defined in the settings.xml configuration file under <webservice>). As this is not safe, we also recommend to configure and require a Control password.

The Setup and the Control passwords should not be the same.

Password settings instructions (Passwords may be up to 10 characters):

• Go to http://x.x.x.x/setup.html (where x.x.x.x is the IP address of the IP Relay device).
• Go to Password
• Change the Setup Password: this is the password needed for configuration tasks on the IP Relay (when going to http://x.x.x.x/setup.html)
• Enable (select “Yes”) and change the Control Password: this is the password used by HelloDoor to send instructions to the IP Relay.

This password is used in the settings.xml file on the HelloDoor device:

<webservice url=”http://admin:password@x.x.x.x/state.xml?relayState=2″></webservice>

• Click on Submit
• Make sure to remember or write down the passwords given.

Complete User manual with technical details regarding the IP Relay:

http://www.controlbyweb.com/webrelay/webrelay_users_manual.pdf

Steps that need perform in settings.xml

<webservice>

The webservice defines access to the IP Relay for opening a lock remotely.

URL: this defines the instruction-url sent to the IP Relay (eg: http://x.x.x.x/state.xml?relayState=2), where x.x.x.x needs to be replaced by the actual IP address of the IP Relay.

Note: the “relayState=2” part of this string is case-sensitive, it needs to appear exactly as written here.

It is recommended to protect the IP-Relay access with a password. In that case the URL becomes like this: http://admin:password@x.x.x.x/state.xml?relayState=2.

<OpenCommands>

Specify the different commands that can be given by a user to open the door in the IM (Chat) window.

 

In case if you have any query or face any problem kindly reach us at support@hellodoor.info. We will get back to you as soon as possible.